{"id":44,"date":"2013-12-01T12:41:15","date_gmt":"2013-12-01T11:41:15","guid":{"rendered":"http:\/\/nzbvortex.com\/wordpress\/?page_id=44"},"modified":"2015-04-04T17:18:21","modified_gmt":"2015-04-04T16:18:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/nzbvortex.com\/site\/support\/faq\/","title":{"rendered":"Frequent Asked Questions"},"content":{"rendered":"

Frequent Asked Questions (FAQ)<\/h1>\n
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I downloaded the latest version from this site and now it mentiones my trial has expired<\/strong><\/em>
\nYou have purchased NZBVortex from the Mac App Store, you can not install the version from this site on top of the version you got from the Mac App Store.\u00a0Never manually update the Mac App Store version by downloading the client from this site; wait for the update to appear in the Mac App Store.\u00a0Mac App Store updates are always later because of Apple’s review process, we can’t change that. Reviews can take up to a few weeks. More information regarding average review times here<\/a>. Please delete NZBVortex and download again\u00a0from the Mac App Store.<\/p>\n

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Mac App Store version is older then the one on your site, how do I update?<\/strong><\/em>
\nYou will have to wait for the update to appear in the Mac App Store, never use NZBVortex from the site to update the one you got from the Mac App Store. Mac App Store are always later because of Apple’s review process.\u00a0Reviews can take up to a few weeks. <\/span>More information regarding average review times\u00a0here<\/a>.\u00a0NZBVortex downloaded from the site and the one available in the Mac App Store use two completely different license models.<\/p>\n

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Can I tranfer my license from Mac App Store to Site license or visa-versa?<\/strong><\/em>
\nSadly: no, we do not offer this service. We can’t verify or manipulate individual licenses sold via the Mac App Store. Apple does not allow us to.<\/p>\n

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My download speeds are <1KB\/s or a download mentiones it is too damaged<\/em><\/strong>
\nThis is not a bug in NZBVortex – the download is not available on your server anymore but NZBVortex tries to get the data anyways.
\nA lot of downloads are being taken down by their copyright owners (DMCA takedown and notice). Try another NZB. Keep in mind: the data is not on your server: it’s not a bug.<\/p>\n

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Only one NZB and file is downloading at the same time, what’s up with that?
\n<\/em><\/strong>NZBVortex is optimized for multiple servers and connections, we use them all optimally. The connections are used in parallel to make sure the data is being downloaded as fast as possible. To minimize disk I\/O, limit the disk space usage during download and get optimal network speeds te connections work on article level not on file level. A NZB is compiled of multiple files. One file is a compiled set of articles. All the articles of all files of the nzb are put in a big heap and being processed by all the servers’ connections. Server connections only knows the concept of articles, it just start on top of the heap and download multiple articles at the same time. This is a way more efficient approuch compared to one connection per file. Trust us: we have this covered!<\/p>\n

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My downloads never start, I am new to using Usenet<\/em><\/strong>
\nIn short; you need to configure a Usenet Server in NZBVortex preferences. Your Internet Provider might provide you with one, but most of the time those are of very bad quality.\u00a0Please consider getting a paid usenet account; search Google for “usenet providers<\/a>“. Make sure you watch for the highest possible “retention”.
\nMore details how to use Usenet: www.binaries4all.com\/beginners<\/a><\/p>\n

\u00a0<\/em><\/p>\n

My download speeds are low
\n<\/em><\/strong>First of all; NZBVortex has been optimed for extreme high and<\/span> low connection speeds. There is no speed limit in NZBVortex and no known bugs regarding speeds.
\nPlease try the following steps first:<\/p>\n